![]() ![]() Note: For the most up-do-date information on this connector, Servicenow odbc manager how to# To connect Tableau to ServiceNow, make sure that the following requirements are met: User name and password for a local ServiceNow account ServiceNow instance you want to connect to: cloud-based or on premises Before you beginīefore you begin, gather this connection information: Help topic for the current version of Tableau. The ServiceNow API doesn’t support single sign-on (SSO), so the Tableau connector can only authenticate using a local ServiceNow account. Access control lists (ACLs) must provide the user the For more information, see Use a local ServiceNow account. Before you connect to an on-premises instance of ServiceNow,įor more information see Troubleshoot data access. You must configure CORS for Tableau in ServiceNow. ![]() For cloud instances, proxy connection is required.See Configure CORS for Tableau on ServiceNow (Link opens in a new window) in Tableau Community. Through "" instead of directly from the local user's IP. It stores the unique client ID and secret required by OAuth to permit Tableau Desktop access to The proxy is necessaryĭue to the way OAuth 2.0 is designed. Use Find denied IP addresses (Link opens in a new window) If you do need to apply IP address access controls, Note: Don't apply IP address access controls in ServiceNow when using a proxy connection. To find the denied IPs, and then add Allow rules for them.īe aware of that an IP associated with "" may change. This is a cloud service and does not have static IP. Make the connection and set up the data source Tableau does not provide or update information about the IP. Start Tableau and under Connect, select ServiceNow ITSM.įor a complete list of data connections, select More under To a Server. Enter your ServiceNow instance, user name, and password for a local ServiceNow account.Select Instance Location: Cloud-based or On Premise. Note: When you select On Premise, you must enter a full URL for the ServiceNow instance. Select Filter Type: Relative date range or Fixed date range, and then select or specify the range. If Tableau can't make the connection, verify that your credentials are correct. If you still can't connect, your computer is having trouble locating the server. On the data source page, do the following: Contact your network or ServiceNow administrator. (Optional) Select the default data source name at the top of the page, and then enter a unique data source name for use in Tableau. For example, use a data source naming convention that helps other users of the data source figure out which data source to connect to. Under Table, select a table and drag it to the top of the canvas. Select the sheet tab to start your analysis.Īfter you select the sheet tab, Tableau imports the data by creating an extract. Note that Tableau Desktop supports only extracts for ServiceNow. ![]() You can update the data by refreshing the extract. ![]() For more information, see Extract Your Data.Ĭreating extracts might take some time depending on the amount of data that is included. You can use an Accelerator to quickly build informative dashboard designs made specifically for key business metrics on Tableau Desktop and Tableau Online. Key considerations ServiceNow enforces an account's access permissions For more information, see Use Accelerators to Quickly Visualize Data. ServiceNow accounts that have the Admin role can retrieve encrypted password values from the User table. ![]()
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